Sincere, honest, genuine, truthful, heartfelt, these are all ways to describe a part of the sales process that we ask our sales reps to utilize. The crazy thing is we have to ask, plead and demand that they give a “sincere thank you” to each and every customer. The problem is that this should not have to be scripted but it should come as a natural part of customer service, we should sincerely appreciate the reason we are able to pay our bills and ultimately make a living.

This is  not an isolated issue, people today are not thankful, they feel as if they deserve it and are entitled to what they get. I am not sure where we have gone wrong, is it the parents, the schools who’s to blame for this terrible lack of common courtesy???

I have gone the complete opposite direction, I thank everyone for every thing, my new phrase is “thank you so much”, now I of course did not invent the phrase but someone said it to me and I said wow that was really nice, it made me feel good, I think I will use it myself. (that’s how things like that get started?!?!?)

As a southerner we used to say that only northerners (Yankees) were rude and not thankful, well either we have been totally over taken or there ways have rubbed off on us. Well I say that saying thank you needs to make a come back and we need to say thank you more often, thank you is a very under used statement!! So here ya go, thank you for reading my blog!!!